Laura Q Rrj
map-marker Victorville, California

Claims

1) Multiple stucco cracks 2) Master Bedroom vents dont work properly for Heating and Air conditioning 3) Kitchen cabinet facing needs to be redone 4) Backyard fence damage on fence and retaining wall repair 5) Dead tree replacement in front yard
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Pros:
  • Product
  • Builder paid most of my closing costs
  • Newly built homes available without waiting long

Preferred solution: Let the company propose a solution

User's recommendation: Highly recommend

Anonymous
map-marker Dallas, Texas

Dissatisfied Home Owner

I am Very Dissatisfied Disappointed

With LGI

When I did My walk thru I Pointed out What needed to Be Fixed.Blue Tape from Up Stairs to Down Stairs. They assured Me Everything would Be done.By the Time I sign my Papers.Nothing was Done.

When I called the Office to let them know. They send The same Guy that did the walk thru with Me.He had an Attitude.I told Him I have Wasp in my Attic The Cable Guy couldn't finish what He had to do.When I told Him you didn't Correct none of errors that was Pointed out in the Walk thru.He tells Me I have to File a Claims told Him No I will Not.This is on You'll.Iwas Pissed.Called the Office Again.

Nothing was Done.

I went around to the Office Again

They sent Dave.Carroll. Dave.Carroll comes to the House I was showing Him what all need to be done.My Banister Up stairs has a Split in it.It was their when I did the walk thru.Dave .Carroll goes you have to File a Claim.I told Him No.We got into it.

Dave.Carroll sent Me a Text Saying :He has a Painter.I told Him Now what is a Painter gonna do.I need Someone that knows what they are Doing.

On the Text Dave.Carroll sent it said the Painter will be there between 12&2pm This was on a Monday.Dave.Carroll shows up to my house the next Morning at around8am.

He had a Nasty Attitude.Dave.Carroll goes Do you want the stuff fixed or not.First of all. You will Not Talk too Me like that.

Dave.Carroll had this whole Hispanic Family come to my House.My Banister is a Different Color.I want my Banister Fixed Correctly.

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Timisha C

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Verified Reviewer

Rude service

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Absolutely horribly built homes. We couldnt even plug in any electronics because the electrical work was so bad and flip the breaker. They take forever to help you, and get an attitude when they have to help. The executive builder Aaron Jordan is the rudest person you will ever speak to and knows these houses are cheaply made, but makes it seems like its your fault somehow.
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Cons:
  • Non caring attitudes
  • Low quality product

Preferred solution: Apology

User's recommendation: Do not live in any LGI homes!

Willie and Cynthia N

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Verified Reviewer

Need to match the color of the paint on the walls

Cannot match the color of the paint on the walls! Nobody answers the phone when you call LGI homes!!!!!!!
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Preferred solution: Let the company propose a solution

Timisha C

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Verified Reviewer

Horribly built and horrible service

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Absolutely horribly built homes. We couldnt even plug in any electronics because the electrical work was so bad. They take forever to help you, and get an attitude when they have to help. The executive builder Aaron Jordan is the rudest person you will ever speak to and knows these houses are cheaply made, but makes it seems like its your fault somehow.
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Cons:
  • All

Preferred solution: Apology

User's recommendation: DO NOT LIVE IN ANT LGI HOMES!

Anonymous
map-marker Newberg, Oregon

Ehochstetler17@***.com

Roofer did show Friday he found leak was supposed be here this morning to fix but so far no show. Very nerve racking. Since he was here Friday we have new leak forming.
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Timothy W Zft

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Verified Reviewer
| map-marker Maricopa, Arizona

No warany work..no follow up

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Still waiting for warranty work tired of promises no one shows up over 1.5 yrs still waiting..tired of there excues!
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Pros:
  • Ease of buying a first time home
Cons:
  • Cheap

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from lgi..don't follow thru.

Featured
Travis H Fhv

Once they have your money, they ghost if there is a problem

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LGI Homes - Once they have your money, they ghost if there is a problem
LGI Homes - Once they have your money, they ghost if there is a problem - Image 2
LGI Homes - Once they have your money, they ghost if there is a problem - Image 3
LGI Homes - Once they have your money, they ghost if there is a problem - Image 4
LGI Homes - Once they have your money, they ghost if there is a problem - Image 5
LGI Homes - Once they have your money, they ghost if there is a problem - Image 6
Updated by user Nov 06, 2019

The value should read $10,000

Original review Nov 06, 2019
IF YOU ARE A VETERAN GO ELSE WHERE I am warning all veterans and prospective homebuyers to not use LGI for a home builder, this company has been nothing but a nightmare. I moved into an LGI home with my wife and we thought it was our dream home. We were extremely happy until it came down to fixing problems using the work orders system. I would write work orders which would address small problems but only after calling numerous times would get fixed. When I put in a work order for my driveway I was ghosted. I started noticing flaking spots on my drive way in Oct of 18 so I placed a work order to have issue addressed, well I never got a call back. I had independent concrete contractor provide his professional opinion of my driveway. Sonny the contractor told me, “the concrete looked to be a bad mix, failed to put in the air entraining agent (or failed to order it with it), improperly floated it so much cement paste was brought to the surface, added water at the site to make it more workable, or failed to cure it correctly. The obvious sign there is a problem is the drive way is darker in color and noticeably different than all the other driveway throughout the neighborhood”. Sonny advised to have a core sample taken because he was sure with his 20 years of experience the concrete will be proven to be a bad pour and the drive way was built in haste with short cuts being used due to other concrete jobs (driveways) needing poured. I have contacted local companies to have the sample taken. I was wrong in my assumption. My neighborhood rocks, it the kind of place where people can kids can play in the street and trick or treat without worry. So, when walking and talking with neighbors, we found out some disturbing things. An LGI employee told the truth to a homeowner. LGI had an employee who was fired for not taking care of work orders. I was told Dale the foreman and oversaw the building and in charge of fixing problems was caught erasing work orders. My wife and I did our final inspection with Dale and after speaking to other neighbors, I started seeing a trend. Whenever you asked to place an item on the list to fix, Dale would haggle over the item which is consistent with many home buyers and troubling in hindsight. The work order which was placed was either erased or was never addressed. I also found out the one of my neighbors had the exact same issue where their driveway had what is called a bad pour. There was significant Spaulding for reasons beyond normal weathering. Well when the LGI management came to look at the issue I was willing to have a talk with management, but due to the loss of my father was unable to speak face to face. I placed two additional work orders once I came home to ensure the work orders would be addressed after calling the Vice President Jodi. My opinion of the conversation. The LGI management staff now knew the extent of a bad employee and will circle the wagons instead of standing by their product. So, in a classic diffusion of responsibility, I was directed to the new foreman Justin. Justin, called me, informed me he would have a team of people come out and look at my drive way. Once I called and confirmed when someone would come out, I only observed Justin by himself come out and briefly look at drive way. Justin was showing up was captured on my home security system. Justin who told me he would call me back with the results at the end of the day called me back then next morning and it was a response I had a feeling I was going to get after observing him on the camera system. Justin told me he wasn’t moving forward with the claim because he couldn’t find the previous work order that was placed over a year ago and suggested that I buy a concrete sealant. Then asked where do I work? I told him and his preplanned response is city I work in used “Chromag “(road salt) and the salt is falling off my vehicle. The entire metro area uses the same exact salt! My garage parking under that rationale would show a problem. There are parts of the drive way which my wife and I don’t drive on that are heavily spaulding. I am going to be forced into a civil suit, it’s not the money but the principal. Stand by your product. I hope whoever read this will go with another company. LGI will make promises they correct all mistakes, but it’s not true. Please consider using someone else, its not worth the hassle.
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Loss:
$10
Pros:
  • Nice homes
Cons:
  • There reposonse to building defects
Reason of review:
Bad quality

Preferred solution: fix driveway

5 comments
Zaeem Ipt

You need to treat people right.

Guest

Why can’t people either stand by their product or own up when they do a crap job. Hope you get it squared away soon

Guest

I hope you guys get this fixed!

Guest

Thanks for letting others know. I was considering buying from them, but after your negative review I will do more research in reference to complaints and of course will consider other companies.

Thanks again. The time you used on writing the post was worth it.

Guest

I looked at an LGI home in the springs. The staff was rude and unwilling to help with anything.

I think I dodge a bullet here.

I hope they didn't do the same thing to the foundation. Sounds like they are going to be paying out big money.

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Buffy S Hul

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Verified Reviewer

Stole my deposit

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I am a single mother and was looking to buy a home. I was told by one of their agents that I made enough. I put a deposit down. Later, Lgi came back and said my numbers didnt match up, but never showed me what exactly they found. The odd thing was that the agent was texting me pics of my home and the process and asked me to come down to the office. It was as though they bated me to come into the office. They took my deposit knowing exactly what my income was. They also used the excuse that my taxes werent finished, although several mortgage companies told me my taxes wouldnt have mattered.
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Loss:
$1000
Pros:
  • Have houses

Preferred solution: Full refund

User's recommendation: They are sneaky!

Featured
Alan G Vjs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Hectors Creek, North Carolina

Lied about HOA location next to our house.

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LGI Homes - Lied about HOA location next to our house.
LGI Homes - Lied about HOA location next to our house. - Image 2
Updated by user Oct 17, 2020

THIS IS A TEXT TO JEF YARBROUGH, WHO IS LGI VP FOR RALEIGH NC:Re: cancellation at Avery PondJef Yarbrough;I wanted to thank you for the time and courtesy you extended to my wife, Nancy Goldstein, during the phone call you both had yesterday.I must take exception to a...

Original review Oct 17, 2020
On August 4, 2020 my wife and I signed a contract with LGI Homes at Avery Pond in Fuquay Varina. Our plot was to be situated next to the sales office which they assured us it was to be converted and sold as a house in several months.

Our real estate agent was also present at the signing. On Sept. 20th when we went to check progress we were told it was NOT going to be converted, but rather the HOA was going to purchase it and be used for meetings, parties, etc. PLUS plans to build a playground and possibility of a pool.

We would NEVER had proceeded with this contract had they been honest and disclosed those plans.

We are in our 70s and having this right next to us is not something we ever expected or bargained for. We simply want our $1000.00 deposit refunded which the sales manager, Anthony Salley very arrogantly dismissed.
Your assistance and guidance would be greatly welcomed.
View full review
Loss:
$1000
Pros:
  • No design center
Cons:
  • Lies and work ethic
  • Poor customer service

Preferred solution: Full refund

2 comments
Alan G Vjs

So what is your position with LGI?

Guest

Everything's not a conspiracy against you, just because you're elderly now. It's more likely that the plans changed for what was to be done with the area next door.

An HOA office isn't going to be having loud crazy parties. It's really no different than any other office.

People come and go. No big deal.

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Mande N
map-marker Charlotte, North Carolina

Money back from Laurence in kings mountain

I had the house there after the house Want to finish he said my credit score drop and I loose the contract I was not true because my bank said my credit was good so I need my 1000 $ back I pay first no body I dont pick up the call if I call
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Loss:
$1000

Preferred solution: Full refund

Ritchie L Lke

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Verified Reviewer
| map-marker Saint Augustine, Florida

Warranty was not given

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We just had the house for two months, and there was an issue about a leak at the water line connecting to the water meter. The LGI construction manager advised us that this is a homeowner damage, and its not under warranty. I requested the county water department and was advised that this is should be under warranty. This is common for a new construction. We dont know what happened, but my neighbor advised that theres a visible leak at the water meter box. Do we have to call a plumber and pay for the caused?
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Preferred solution: Deliver product or service ordered

Carol S Efe

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Verified Reviewer
| map-marker La Vergne, Tennessee

Never AGAIN

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I visited this community on 6/12/21 - driving down *** Buchanan St was a MESS. The area is so bad and not well kept I would not live there. However it got worse when I met the agent. She said that I would need $1000 to hold a unit then she asked me a Black Woman if I had $1000 - she asked me twice. I'm sure she wouldn't asked a white woman this question. The streets in the community were really bad I asked her about it but when I told her that the bedroom was too small she kept trying to convince me that it really wasn't. I didn't like the appliances or the cabinet color. No pantry in the kitchen. The water heater is in the front living room instead of a coat closet. Ba
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Pros:
  • Warranty
Cons:
  • Pantry
  • Location location location
  • Agent

Preferred solution: None would NEVER buy from LGI

User's recommendation: NEVER

Anonymous
map-marker Commerce City, Colorado

The problem with excessive water in my back yard do to the poor job that was done never wax fix, now lgi blames us because we built a patio, when the problem with the water was before the patio

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Problem to reach customer care, having a serius heath situation with the house,need someone to report the issue
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User's recommendation: Don't believe what the sale person tell you, after they get the money they don't care about issues of your home

Loretta H Etu

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Verified Reviewer
| map-marker Little River, North Carolina

Toilet Leaking sink leaking

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Toilet Leaking Sink leaking Ice maker Not working No one answers customer service No one calls back!! Once they sell you a house they forget about you Office personnel will not talk to you after you but but they are nice until you sign and buy from them
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Pros:
  • Builder paid most of my closing costs
Cons:
  • Appliances
  • Poor service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy a house from LGI warranty means nothing!