LGI Homes
Reviews and Complaints
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Verified ReviewerBEWARE - BE CAREFUL
- Location
- Lies and work ethic
- Being lied to and ignored
- Misleading - lying
Preferred solution: Pay the HOA fees for an entire year, as promised!!! HOA fees should be paid from 12/27/2019 - 12/27/2020.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid at all Cost
Preferred solution: Let the company propose a solution
DO NOT BYE ARE LEASE FROM THESE HOME BUILDERS
Run. &. Quickly
They don’t stand by their warranty
Once they have your money, they ghost if there is a problem
The value should read $10,000
- Nice homes
- There reposonse to building defects
Preferred solution: fix driveway
Cheap quality homes
Preferred solution: Let the company propose a solution
Update: 20 Year Veterans' Success Story?
INVESTORS, and homeowners BEWARE! We were in constant communications with Dale (LGI’s closing manager for final walkthrough) since our closing walkthrough.
We gave what we thought was sufficient time for Dale to respond to our concerns, but every effort was a struggle. During our walkthrough, Dale said whatever problems were not on our check-off list to just type the problem into the community website, after we talked about the driveway. We informed Dale there was something wrong with the driveway during our walkthrough, but he assured us it would be fixed. Months passed and we did not hear from Dale.
So, we began to keep personal records of our correspondence (a few pictures attached below) in the event we would need personal references later. We posted the problems with our house on the website dedicated for warranty complaints. Our concerns seemed to be strategically addressed to the most remedial problems (e.g. sticky screen doors, but never patched the hole, glue on the outside of a window/skylight near the roof, garage lights seem to have electrical problems, and the lights on the front porch died shortly after we moved in, shower floor had holes inside the master bathroom, etc.
we have pictures) to no avail. The complaints would disappear from the website, and we would repost them.
In May 2019 around Mother’s Day, Dale finally made his first appearance (since we closed Sept. 7, 2018) at our house to look at our complaints, because I sent him pictures of the damages poorly placed downspouts were causing in our basement, and to our cement paths in the front yard. We had our landscapers at our home finishing our backyard, tending to the dangerous and quickly degrading the 30-foot slopes which lead to the backyard.
The air conditioners were threatening to slide down the hill, but Dale informed us the problem was the homeowners’ issue to address. We did not have time to constantly conflict with Dale, but everything was a fight to address.
We had several snowstorms which eroded the already dangerous 30ft slopes, prior to having sufficient time to hire landscapers (we moved in during the winter months and we were told Dale would fix the slopes and secure the air conditioners). After talking to Dale on the phone prior to his visit May 2019, I thought it best if he spoke directly to our landscaper and sought his professional opinion. Dale vented to me on our phone call that people keep complaining about their house as a direct result of listening to their neighbors suggest that LGI Homes did not conduct business properly.
Furthermore, none of those people are professionals and he wished people would stop telling him what LGI Homes did wrong. I informed Dale I was sad to hear of his problems, and of his stereotype, then informed him that we have had several landscapers to come to our home, each giving their professional opinions. I also offered their services to him if he was backed up with his changing landscaper teams, so he could address our concerns when he arrived.
Note: One of our landscapers, Jose (has over 25 years of professional experience in landscaping). Derrick (our second hired landscaper whose father passed down the business to him) family’s landscaping business (and his family was in the military).
I digress to prove integrity.
In introducing Dale to Jose, Dale replied; “Why are all my concrete guys named Jose?” I continued on and asked Jose to explain what was going on with the driveway. Jose explained in great detail, the cement was not laid properly and how it should have been done. Dale continued to show no interest in speaking with Jose and agitated at the attempt. Jose and I excused ourselves at that point.
Dale and my husband continued to talk about the problems at the house. My husband (tried to cut the tension) mentioned it’s hot outside and he’s getting tanned before heading off to work, so he better head off to work. Dale said, “but you’re black.” Our driveway and pathway to our house, dead bushes and trees remained an issue. Therefore, we kept posting the problems on the warranty website.
Patrick (Dales replacement) recently came to our house, looked at the driveway and the vegetation issues in our front yard.
The landscaping contractors we hired were also at our house, ready and available to fix the problems (cement and vegetation issues).
Patrick said my husband and I may have caused the problems so he was not able to do anything about them, because my husband and I cannot prove we did not cause the damages. I informed Patrick that Dale said he marked the front yard cement issues etc. down during our walkthrough, and we put it in the warranty site as well. I also informed Patrick the problems seemed to be more of a fight to address than we can handle alone.
We may need to seek further counsel to have these issues addressed because providing proof of what Dale marked down would require legal assistance, because we do not have the ability to see who removed all our complaints, and what they have done with them (that is an internal LGI Homes company issue). I asked Patrick who should we speak to. Patrick said he would give us the contact to the president of the company, but we have yet to hear from Patrick and it has been about 3+ weeks.
LGI Homes "superior homebuilding and land acquisitions strategy" (from their investors presentation) seems sound in theory but leaves a great deal to be desired in practice at the consumers level. There is not a full-time CM on site as stated in your investor’s relation presentation.
The job sites were not clean, as our family with small children had the misfortune of discovering (we were informed the nails and wood would be removed before we moved in and it was not). After spending $400,000+ for our home, we still had to hire contractors to come and make our property safe, before our family was safe to walk in our own backyard. Due diligence also remained an issue after moving in, we discovered our kitchen sink was leaking (Dale replaced the faucet and the bottom wood panel of the cabinet, but did not do anything to the basement where the water leaked, or replace the insulation, etc.) After getting further familiar with our neighbors, they informed us their kitchen sink was also their first unavoidable issue after closing. The information regarding paying for HOA fee’s and easement maintenance could have been more transparent, and sales tactics seemed questionable as well.
Just to refresh you about the questionable sales tactics…Hugh Fitzpatrick was the salesman at the location we were relocating to. Hugh told us he could not sell us the house after taking our deposit. Yet, Hugh failed to dissuade us. So, he called our international third-party lender (Alex) and aggressively told him not to loan us the money for closing.
Alex was on a recorded line at the time and handed the concern over to upper management at their company. Alex was distraught and warned us about purchasing a home from a company with such sales tactics because it could be just the surface of problems, we may endure over the lifespan of living in one of the homes from such a builder. We are a peace-loving retired Navy family with a disabled veteran. We have 24 hr.
ADT surveillance cameras on & in the property and hired hands to handle various task such as landscaping and conflicts.
But others should be just as prepared when dealing with LGI Homes! Get a lawyer, keep email/text pictures of issues and correspondence with LGI Homes and the warranty website, and be ready to take off work to deal with everything!
- Newly built homes available without waiting long
- You will need a lawyer to assure your transition first year
Preferred solution: Let the company propose a solution
LGI lie to get you to sign the contract and pay down payment
Not resolved, they never reach out to me on my refund
- Poor explanation of product and service agreement
Preferred solution: Full refund
Pissed off from Nasville tn
Wow can’t believe the call from the manager
Poorly ran HOA. And HOA covenant never fulfilled by this HOA, LIES, LIES AND MORE LIES
1) Poorly ran HOA. And HOA
covenant never fulfilled. LGI HOA is a scam. 2) Very poor record keeping.
3) They have been taking fees, which have gone up, not down as promised in the past five years and spending that fee money to fund "other things" like their property managers at other communities while minimally providing for the HOA members at another community.
4) Not only this, but they DO NOT FULFILL the covenant they promise in contract.
"They are in breach of contract"
STAY AWAY from LGI HOMES
Stratford neighborhood Grand Opening
10/10 would recommend if you want to experience misogyny.
We were treated as children and asked several times if our husbands knew we were there despite mentioning several times that they in fact knew, that we were there.
To top off the experience, we weren't even allowed to see the houses or tour them until our credit was ran, and we were "pre-qualified". Which is a negative hit.
My friend, who is quite seriously looking for homes, was even asked if her anniversary weekend in Wilmington was worth not saving 5k on a house. Our appointment was also cut short when another couple rolled up in a Mercedes.
We are all current home owners, we know and understand the process of buying and owning a home and yet these people were treating us like we were stupid and to come back later when our husbands were with us. Considering this first look was the deciding factor on whether we were going to bring our husbands back, I can assure you we will not be back for another appointment.
Buyer Beware
Don't do it!!!!!!!!!!!!!!!!!!!!
The sales guy was amazing, the finance people were great. However the house sucks.
It's been problem after problem with it. It comes with a year home warranty, but getting things fixed takes forever. The hot water heater didn't work when I moved in. The plumber finally came and showed me where it had shorted out because the electrician didn't attach the wire properly.
The downstairs toilet kept over flowing for months before it was fixed properly. There's *** in my kitchen floor that they covered with the fridge. You can see the building materials at the bottom of the house. The washer stopped working and when the electrician came out he showed me where the breaker was shorted out due to improper installation.
The kitchen floor isn't level, it has linoleum flooring and you can see the bumps and swirls of the concrete under it. The day the home warranty expired we had a wind storm and it dislodged a piece of siding so I put in a warranty claim. I was called and told it would not be fixed. Once I threatened them with the contractors board they came an fixed it.
It was not repaired correctly and comes out any time the wind blows.
The contractor over the warranty is not helpful or nice. I will never do business with this company again.
Preferred solution: Let the company propose a solution
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My best friend owned a DR Horton... They are AWFUL!
Child you didn't luck out. You went to the worst I mean the WORST Builder DR Horton.
if you buy a home from them you will have a crack crumbling new house. There are 1000's of bad reviews about DR Horton.
Everyone say to run don't walk. Good luck cause you are gonna need child.