LGI Homes
Reviews and Complaints
Lgi Homes - Customer Care Review from Seabrook, Texas
Lgi Homes - Sales Representative Review from Aurora, Colorado
We drove out to Elbert County, Colorado, which is unincorporated Elizabeth, Colorado---& we already knew our credit scores, etc. The "warm-up" took an awfully long time, & the salesperson evidently wasn't listening; the salesperson had an agenda to run through, & when shown the six steps to buying a home TODAY, we mentioned again our talking points, which included that we know our timeframe, our credit scores, & yes, we'd owned a home previously.
The salesperson hadn't even shown us a whiff or hint of an actual model home, so we balked at filling out a form for a credit pull: She assured us that it was NOT a "hard pull", & that for us to know EXACTLY what the breakdown was, she HAD TO DO IT---& separate forms, please. By doing so, she said we'd then tour a finished home ready for sale, & we'd have all the details...5 minutes later, she gave us copies of the credit pulls for each of us---& said, "Now don't allow anyone else to do this again until you're ready to buy..."---& that was it! No sheet filled out showing a sample or legitimate breakdown of local Elbert Co. taxes, etc., which we had been promised by doing the "soft" credit inquiry.
No model tour, either---nothing but flat diagrams like one can view on the Internet---no exterior shots whatsoever of a single house! Bottom line is this: They must get a bonus or something for getting us to do the credit pull! So we left & drove through the subdivision, which has been open since December, 2012: We noticed that very few people have finished their yards---most look like they have completely abandoned that concept! They can't afford to put in grass, trees, shrubs---& afford WATER to maintain anything!
No thank you! And yes, I'm filing a complaint with the Attorney General's Office here in CO if that "soft" credit inquiry turns out to be a hard pull, which means she lied to our faces!
Lgi Homes House Construction Review
Lgi Homes House Construction Review from Lakeland, Florida
I purchased a brand new lgi home in the Villages at Bridgewater. Lakeland Florida. My dreams of owning a brand new home were rapidly turning into a nightmare. Initially things were great. Very friendly staff, we thought we were purchasing a quality home with a company who stands behind their product. It was not long before we found that not to be the case.
Our HVAC system had to be repaired 3 times in the first 3 months. Most of our neighbors had similar issues. We were told they have known issues with the units and yet they still use them.
Most of the tile had hairline cracks. It took almost 6 months and numerous calls to the VP of construction to get them to agree there was a problem. 8 months into owning the home the tile was finally replaced. Problem is it was the worse tile job I have ever seen. 6 weeks later they find ally agreed to do it over again. From there it was our worse nightmare. This time around the tile job was even worse then ever. And with each time they really tiled they left my home filthy and did not even offer to Clean it. They left mortar and grout on front and side lawns. House completely covered in dust, carpets stained and Laminate floors scratched and ruined.
Our granite counter tops are crooked and gaps on side of stove is off by over 1/4 inch from front to back and we were told that was normal. Dishwasher was crooked, cabinets scratched and finish coming off. Brand new appliances scratched. Door know on closet doors 6 inches to low. Took 4 months to get them to agree to fix that problem after telling me it was normal to be that way.
Hole in bedroom door for door closers, took close to month to get new door.
Once we closed, we never had the 30 day walk thru we were promised. We put work orders in and they were deleted without anything being fixed. They made appointments to come make repairs and never showed up and never called.
Water floods between the houses and does not drain, was told that would be addressed and corrected. 6 months later nothing done until we once again had to call VP of construction. Almost a year later they did half *** fix by adding more sod. Did not solve the problem but by now our 1 year warranty is up and we are screwed.
The project manager was super friendly when we first bought the home, but as soo as we found issues he totally ignored us and never acknowledged any of our Concerns. The Office manager wanted nothing to do with us once we closed. Their are numerous new home buyers in here with the very same complain st about horrible to non existent customer service after closing.
We were suppose to have a 1 year walk thru inspection, that never happen even though it was promised when we were looming to buy.
I just paid over 600 dollars today to have our HVAC serviced for the 4 the time and it has only been 4 hours and it is not working group again. We are only 2 months past our 1 year anniversary of purchasing our brand new home, and it was the worse experience of my life. I work very hard for my money and 180,000 is a lot of money. So I thought I was buying a quality home from a company that stood behind their homes . That is not at all what LGI does. My problem is not as much we had numerous things wrong guy with the brand new home. It was more with how LGI did not seem to care one bit about lifting a finger to make it right. I should never have had to take it so far to call the VP of construction and threaten to call the CEO Eric Lipar before they were willing to do anything to fix the problem.
LGI, if you read this you need to seriously improve your customer service after closing and improve your quality control when building. If you had simply been willing to take care of the issues from the start without me having to call the VP , I would have had nothing but good reviews for you. I don't judge you harshly because we had problems. I judge you harshly because you did little to nothing to try and make it right.
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Verified Reviewer | Jonesboro, GeorgiaReview in Home Construction and Repair category from Jonesboro, Georgia
Review in Home Construction and Repair category from Mount Holly, North Carolina
Resolved: LGI Homes-terrible contracts, terrible people, and terrible homes
We were recently were shopping for a new home in Gastonia(North Carolina) development that had recently sprung up. Most of the homes were under construction but some were completed so we got a tour of the of the homes that were finished.
The homes were being sold as is, but were still in a attractive price range. So we decided to sign the contract on one of the homes, which the sales representative so kindly explained to us. However, what he failed to mention is the policy on refunding the earnest money that you initially put down on a home. Turns out the policy is anti-buyer for in, the contract you only have five days to get approved for a home loan and have the money ready from the date you sign the contract.
Needless to say this is a extremely short window to acquire a bank willing to loan the money let alone be approved in a timely manner. DO NOT make the same mistake we and think LGI Homes is a good faith realty company they will steal your money and refuse to give it back.
LGI Homes are thieves!
- Development location
- Not listening to the customer
- Customer service
- Poor explanation of product and service agreement
Preferred solution: Full refund
Lgi Homes Review
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Verified Reviewer | Lakeland, FloridaLgi Homes - Home Purchase Review from Lakeland, Florida
They don't know what the *** they're doing one hand doesn't know what the other hand is doing. In Lakeland ,Bridgewater Paul Disiglio or whatever told my realtor he was vice President...told him we did a short sale and bankruptcy it will be 2 years to told us no probl...
NOW just let me say after several calls with people saying it takes 3 years to buy a home here in Florida if you did a bankruptcy or short sale I called Paul back in Lakeland he said let me check something and he said "Oh you know what it just changed yesterday you can't buy USDA" you have to wait 3 years... I'm like hello...duh...
SOOO Dave (Another one, well it was supposed to be Matt in Brooksville... I talked to him at length 2 or 3 times before we came in that particular Sunday but he wasn't there he didn't come in that day). homes were cheaper there by ten thousand dollars and there were no CCD fees plus they sold USDA so we decided that's where our new home would be...come June.I was still a little skeptical about this 2 year 3 year waiting. So I talked to the manager there and we made an appointment to come in so I can get prequalified again.So I talk to the manager there, made an appointment to come in again to get pre qualified, she,VICTORIA said,the lender will be there VP of LGI bla bla.a couple days before appointment Dave the salesman called and wanted my husband to write a letter as to why he retired 4 years ago.No one ever asked or said anything about that before after some bikkering I said fine went ahead and wrote up the letter and brought that with us with all our paperwork. Everyone was CUMBAYA hugging and SAYING THEY LOVE US my personality and telling jokes and in the mean time lender looked at all our stuff and said we were prequalified everything was a go. AGAIN ON A CLOUD. Had to wait only about 3 more weeks to bring in all our paperwork and get going for June was 2 year date.
I called a few days before a Sunday to make a time and Victoria was busy so they said she'd call me back.I'll never forget my husband and I were in the car she called back and came in on the speaker hands free and said that remember when you guys were here and you were pre qualified well I thought I better double check with our senior underwriter just TO BE SURE and she said YOU CANT GET THE LOAN IT HAS TO BE 3 YRS FROM DATE OF SHORT SALE WHICH IS DEC 2016.IM LILE SCREW LGI AND THE HORSES THEY ALL RIDE IN ON. WHAT A BUNCH OF JERKS
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Verified Reviewer | Humble, TexasLgi Homes - Home Review from Humble, Texas
Humiliated
I drove three-hour to view a home example (open house ). I was given paper work and a brief tour in a book and the gentleman took my information walked off and left me sitting at a table for minutes while he talked to another family ,then came back said that out business was done and that I was lucky to have a VA Mortgage and moreover i didn't have or make enough money to live in these homes!
I a single woman an ive purchased a home in Killeen, texas i receive Social security and Va disability and have a side job cleaning and i manage my bills just fine .I never got a real your of the home just a sorry you came all this way for nothing!
I'm a good and decent hard-working individual it was No need to disrespect or embarrass me in front of other potential clients ....i was so embarrassed i cried on my way out of the door and he said i hope you understand ! I don't want to pull the race card but do you suppose he said those things because i was black ????
Preferred solution: Let the company propose a solution
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Well the same thing here I went to the one in Glenn heights Texas and was told I was approve even put the sold sign in the front of the home and than they ask me for my thousand dollar check than came back and said the home was 1800 a month and said I could not be approved I am still trying to get my money back because they cash it.