We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that were flat out ignored (still, to this day they are ignored). The entire 2nd story was uneven, creaked all over, and was like walking through a fun house. It took them 6 weeks to get it fixed (oh, and it's still not completely fixed), and that's only after I contacted corporate. I have submitted items that have been structural issues that were pointed out during the walk through (as well as other items, like..... we can't remove our stove because either the cabinets or granite is too tight to remove it...). Since our street name in Jarrell, TX is so strange, we weren't able to put in a claim through the online warranty for MONTHS. (I was finally able to log in and submit like 30 claims, which was supposed to be completed by 20 August 14. It's 24 September, and 1/2 of them are still there. 1/4 have been fixed...... several have disappeared off the warranty list. Since I trusted LGI to maintain the records in the "completed" section, I stupidly didn't print it out.) After repeated phone calls and texts to the construction manager (all of which were ignored) I contacted LGI directly through private message on Facebook. Within hours I received a returned phone call and the next day they were out to fix our upstairs. Our entire 2nd floor. In the 5 bedroom with a loft. All subfloors needed to be fixed. They're still not fixed completely. I grew up in Ohio and I've been in 100 year old farmhouses (that have basements, instead of just sitting on foundation) that don't have these issues.
Other structural issues include a 1/2 wall that is loose in the loft that needs reinforced. Crumbling foundation all around the house. Then my absolute favorite of all time! You better sit down because I'm sure you'll be as surprised as I was. (or maybe not, you are here, after all). Our tub (which was broken, and pointed out and claims submitted too many times to count) was finally removed yesterday in order to be replaced. I went in our master bathroom to check out what the walls looked like (because EVERYONE in this neighborhood seem to have multiple issues of some sort with their LGI homes) and I found A HOLE! A hole where the wall/foundation is. There was sunlight coming in the hole. If you know anything about Central Texas you know there are mice. Snakes like mice. We have rattlesnakes. Just keep that in mind....
So I take the pictures of the hole and text it to our construction manager. Because a hole to the outside of the house FROM the inside of the house is kinda a big deal. We had torrential rains last week from the Hurricane that hit this Pacific coast. How do I know that the insulation by the hole won't mold out? My 9 year old is severely allergic to mold. Everything else at or near the ground, all the way up to 1/2 of our front door was soaked because of the wind and rain. We had flash flood warnings. We had like......6ish inches total.
Anyway, back to the hole in the wall story. An hour or so later, my husband calls the construction manager. By now the plumber has the new tub sitting in place, and is trying to sauder it. I asked about the hole and he said that someone should have taken care of that (yeah, duh, ya think?). He was really nice and tried to help. Sprayed some hard foam up the exterior walls trying to get it under the siding to plug a hole that he can't see from the outside because it's covered by siding (which the foam looks like ***), but at least he tried. He acknowledged the problem (IDK if he would have if I wouldn't have brought it up.)
Evening comes and we KNOW that we won't hear from the construction manager. Ok, hopefully the foam worked in the hole.
So we lay down and I keep hearing something. I kept turning the flashlight on my phone on and searching around the room. Couldn't see anything. I thought maybe our dog was in our room (which is not normal). I hear it again and again and again. FINALLY I see it. A baby mouse. It's trying to get out of a box we have sitting on the floor (and we still have boxes of stuff not put away because there's so much that LGI has to fix we still aren't completely "moved in"). So I slowly remove the items from the box and take it outside so the baby mouse can run away. No big deal. Now, I had taken an ambien and when I started hearing more noises, I thought that I must be 1/2 asleep or hallucinating or something (since it was now 1 1/2 hours after I took it). Turn my flashlight on over and over again. I see nothing. THEN, there it is, with it's beady little eyes looking at me. A (cute if they're outside, not in my house) itty bitty baby mouse. Ok, that's 2 mice, but, oh no, we weren't so lucky this time, because it got away. IT GOT AWAY! AT MIDNIGHT. So now my husband and I are ripping the room apart trying to find it. Turning over boxes, which obviously makes great hiding places for baby mice. I text my friend who brought over some traps because now I'm just freaked out. If MICE can get it, what's next? Rattlesnakes eat mice, and there are plenty of them here right now. Since we are a new community it's stirring them up.... at 1 am I send another text message to the construction manager showing him that because of the hole, we now have MICE coming in. We know where they're coming in (behind the tub, where the hole is) because one of them fell into the bath tub. Total count as of right now, 10:45am, is 4 baby mice and 1 mommy mouse. What should I expect next? A rattle snake to come up through that hole and slither into bed with us?
The construction manager has driven past our house twice this morning without stopping. Without calling and without even acknowledging that this house has MAJOR issues that they need to deal with. You know how I know he has driven by? Because I'm typing this out on the computer in the office that sits over our garage. I've watched him. My husband (the calmer one) has tried to be civil. Me, not so much. Next stop for me is to once again send LGI a facebook message with pictures, and for me to contact the news. People in Central Texas need to know what is happening in Sonterra before they come buy here with LGI. I want the siding taken off of my house so they can expose any more structural issues that they need to fix. I want to make this a HOME! I can't do that as long as walls are bowed out, floors are uneven, the ceiling shows all the lines of drywall, they have to cut (or fix) sheetrock and drywall. They have to fix the tile, or the carpet, or the WALLS or the crumbling foundation around the outside. Pretty much everything in this house has had to be fixed. From the subfloor to the garage, and apparently they will need to fix the outside walls as well.
Oh, and instead of closing out claims that have been completed (there's a tab for completed claims) they have been erased. Even some that have not been completed have been erased. This is supposed to be a way to stay on track and know what you have submitted, and what was done. Instead, they're just being erased. So you have no paper trail. Shady shady.
As I type this, he just drove by again. That's 3 times. Still no contact. If you're reading this from LGI, you know who I am, feel free to tell me how you're going to make this right. Wait wait, that's 4 times. He just drove by again.
Product or Service Mentioned: Lgi Homes House Construction.
Reason of review: ALL of the above.
Preferred solution: Let the company propose a solution.