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LGI Homes - Lied about HOA location next to our house.
LGI Homes - Lied about HOA location next to our house.
Update by user Oct 17, 2020

THIS IS A TEXT TO JEF YARBROUGH, WHO IS LGI VP FOR RALEIGH NC:Re: cancellation at Avery PondJef Yarbrough;I wanted to thank you for the time and courtesy you extended to my wife, Nancy Goldstein, during the phone call you both had yesterday.I must take exception to a...

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2 comments
#1939304

So what is your position with LGI?

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ID
#2232088 Review #2232088 is a subjective opinion of poster.
Location
Hectors Creek, North Carolina
Service
Lgi Homes Home Buying
Pros
  • No design center
Cons
  • Lies and work ethic
  • Poor customer service
Loss
$1000
Preferred solution
Full refund

Horrible Experience

First off unlicensed realtors working for them giving inaccurate information and flat out lying over and over again. Stay far far away from this builder. No wonder they have an F rating with the BBB and are part of a class action law suit. These guys are criminals. If I could give a -100 stars I would!

User's recommendation: Don’t buy from liars!

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ID
#2228372 Review #2228372 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled contract because LGI Never Disclose the exterior color to us

My husband and I signed a contract in July 2020, we were given brochures with a house look and a floor plan for 4 different options. Out of these four, we picked the look of the house is clearly in the shades of blue/till/white color. We signed the contract under the assumption that it would be that color because we were never told otherwise. We drove to the community every other week to take a look at the construction progress, all the homes with the same floor plan were in blue/till/white color until last weekend; we found out our home was built in tan/sand color theme which we explicitly told the agent we do not like tan shades at the showing. Now we were ready to close our property on 10/21 but unfortunately have to cancel the contract; nobody wants to go back to a home in the color that they don't like every day. LGI did cancel our contract but took our deposit. The property in Fuquay Varina had appreciated a lot from July to now, we did not only lose our time, has to extend our lease, and also has to buy a home at a much higher price/sqft. The builder lost nothing because we were told by the agent there are plenty of customers on the waiting list for this property. Can anyone tell us if this is legal?

User's recommendation: Don't trust what you was told, always verify.

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ID
#2182915 Review #2182915 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Negligence
Loss
$1000
Preferred solution
Full refund

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Verified Reviewer
Update by user Oct 12, 2020

No contact from LGI following logging complaint with your website and we are not surprised in the least. LGI Homes employs dishonest people that they back up which makes their whole company dishonest. They literally stole $1000 from us.

Update by user Sep 12, 2020

We paid our deposit on a model...

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ID
#2166038 Review #2166038 is a subjective opinion of poster.
Location
Sanger, Texas
Service
Lgi Homes Sales Representative
Pros
  • Location
Cons
  • Condescending manner of the sales representative
  • Being tricked
Loss
$1000
Preferred solution
Full refund

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They rush you then to signing paperwork and ask for your $1000 earnest money. They run straight to the bank with it before a contract is signed. My realtor and I were there on a Friday with a conference call scheduled for Wednesday with the lender. My agent never...
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1 comment
#1929707

I still had problems getting the people at the local sales office to return my calls or respond to my inquiries. I got on their Facebook page and was messaging with whoever monitored their page.

That person was proactive their all and escalated my concern to someone above my local sales office.

I finally got my $1000 check back. Seems you have to go above the local people if you want something resolved.

ID
#2163066 Review #2163066 is a subjective opinion of poster.
Cons
  • Sales rep
  • Attitude of the staff members was very unprofessional
  • Tactics and product
Loss
$1000
Preferred solution
Full refund
My Front door is not aligned and never was. It doesn't close properly. They messed up installing the dishwasher which caused them to have to move the countertop and fix it, thus causing the countertop to collapse, which they still have not replaced. All of my door...
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3 comments
#1940332

I FEEL THE SAME ABOUT THE ATTORNEY IDEA! I SEE THIS EVERYDAY AND WHEN I WALK UPSTAIRS THE FLOORS ARE UNEVEN AND DIP DOWN LIKE MY FRONT LAWN!!!

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ID
#2150898 Review #2150898 is a subjective opinion of poster.
Location
Cape Coral, Florida

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I had a buyer client with a signed buyer agency agreement. We went to the model home together for the first time, they had never been there before. The buyer had only searched online and asked a few questions online. I filled out the agent registration card onsite that...
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2 comments
#1940335

DOES ANYONE HAVE ANY IDEAS? LGI IS STILL BUILDING HOMES IN LUCKEY RANCH!!

RAIN OR SHINE THEY STILL SLAP THEM TOGETHER! MY FOUNDATION HAS EXPOSED REBAR THAT I JUST NOTICED RECENTLY.

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ID
#2150204 Review #2150204 is a subjective opinion of poster.
Cons
  • Being tricked
  • Unethcial
  • Misleading - lying
Loss
$6987
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty new home construction!

I am in the same situation with my LGI home. So many issues and no solution or fix from the walk through with Chris to others entering my home to inspect the frame beams in the master bedroom. Toilet leans to the left. Rolling ceilings, bouncing floor in the house. Blocked vent in the bedroom not allowing air to come through. My garage door never stays open. That's just the beginning. It's sad to see how LGI can continue constructing homes this way! My front lawn was thrown down on uneven ditch like ground with all kinds of different size rocks under it. I have twisted my ankle walking over it, it's so bad! The list goes on but I don't have all day, so good luck with LGI homes!

User's recommendation: Get an inspector of your own to overview construction from start to finish. I also recommend not signing until everything is fixed.

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3 comments
#1940152

I agree they don't even deserve 1 star in my eyes. They are worthless, I can build a better home with toothpicks then what they build a home with.

Thanks be to God that we didn't really have a hurricane here in Northern Florida or my house would look like one of them cardboard houses my children make to play in. Very disappointed in my purchase if I could change it I would in a heart beat.

#1922592

Why would you give such a disaster of a home & company 3.5 stars? They don't even deserve 1 star.

#1940244
@PissedConsumer1922592

YES YOUR ABSOLUTLEY RIGHT!!

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ID
#2147229 Review #2147229 is a subjective opinion of poster.
Service
Lgi Homes House Construction
Preferred solution
Let the company propose a solution

Important

I need to speak with someone now yall are so unprofessional

User's recommendation: *** no.

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ID
#2043707 Review #2043707 is a subjective opinion of poster.
Location
Morrow, Georgia
Preferred solution
Full refund

Unsatisfactory Customer Service Lack of Integrity

I purchased a home in Atlanta a few months ago. The agents are nice and courteous until you finalize the deal. They purposely leave out major details pertaining to the homes during the walk through. Once you settle in, you then discover "the little foxes", that can turn into major issues! First off, the builder does not have a drainage hose for your washer/dryer. Once I purchased my W/D, that is when I discovered it. I contacted the agent, who pretended to be Clueless!! Lied to me and tried to diagnose the issue over the phone. I requested to have his Walk through guy reach out to me regarding the problems. I ran into the guy on the property and explained the issues to him. He referred me to the HVAC company. I called the HVAC company and sent them pics and they finally determined this was an issue with the Builder and I would have to go through LGI. I'm sure the LGI representatives knew this from the beginning. Instead, they decided to send me on a bunny trail!!! The ARROGANCE AND IGNORANCE within the organization is unbelievable!! Finally, I go on their website to fill out a warranty service request and of course the form does not work!! Continual Error Messages!! I contact the Corporate telephone number and leave a message. I also contact an 800# I found on the website. The young lady said she would send the request on my behalf!!! I can see early on that dealing with these people will not be pleasant and will be selling as soon as possible!!!

User's recommendation: Make sure you bring someone you trust and is knowledgeable about quality homes during your purchasing process.

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2 comments
#1940154

I'm so sorry this happen to you!! We bought in Macclenny Fl and same thing.

Which is why my headline is LGI Homes Bought a lemon, our home along with any person buying a LGI home have lemons. They have a new build going up in a area called St. Johns they want to be with the big boy homes and builders, the screw ups that they have going in small areas. Wait till they deal with a customer over there.

People that have money or have had homes in the past, one look and they will drop them like a fly or have a lawsuit on there hands. I have been think to place signs on my property of not buying there homes but not sure if I have rights with HOA like that so I'll go and place them on those other properties we need not to fail our social media we need to get the message out there so we can make as a team money back or just close them down.

#1883610

The agents are "friendly" because LGI skimps on quality material to take their salespeople on big trips. They lie right to your face to get you to sign, and then disappear.

Never, ever buy an LGI home. There is a community in Colorado that is only about 4 years old and the houses are already falling apart.

They look worse than the home that have been in the area for decades. Don't let their lies about "ethics" fool you!

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ID
#2007123 Review #2007123 is a subjective opinion of poster.

SINK COLLAPSED NEVER FIXED PROPERLY GOT SICK

NOT ONLY DID MY SINK COLLAPSE OTHERS IN THE NIEGHBOORHOOD DID AS WELL IT IS A DESGIN FLAW THEY REFUSE TO FIX. I SAID I WOULD GET A LAWYER SO NOW THEY JUST HANG UP ON ME. THEY ALSO USE CONSTRUTION WORKERS TO FILM ME AND FOLLOW ME TRYING TO GET DIRT ON ME BUT THERE IS NONE THEY ALSO CALLED ME AHILLBILLY AND HAVE ETHICS CODE VIOLATIONS AND I GOT VERY SICK AND ALSO SUFFER DISS TRESS ALSO BALCK STUFF COMMING OUTOF VENTS GAVE ME BRONICTIES SORRY FOR SPELLING DISABLED PERSON ABUSE GOING ON HERE AT LGI. THEY SHOULD BE PUTIN JAIL WITH NO BAIL

User's recommendation: YOU LOSE MONEY THE SECOND YOU MOVE IN.

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2 comments
#1892075

With all CAPS hillbillie you are yelling man. Don't write a review if you can't spell dummy go back to school. I bet LGI Homes saw your stupid *** coming an easy mark.

#1946863
@PissedConsumer1892075

Wow, how rude are you?????

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ID
#1979989 Review #1979989 is a subjective opinion of poster.
Location
San Antonio, Texas

House started to fall apart on day one

sink collasped right around mothers day., ithappens all over the neighborhood it is a design flaw and they wont put in a weight barring load so it wont happen again. I got e coli from it. the lgi home office would do nothing to help my dishs were destroyed and so was are belongings due to the sickness this happned during paadimic. sales people very rude and they bully me and call me a hibbliy and make fun at me at their office. also have old in the house and worse yet blakc stuff coming out of vents that gave me broncities. when I threant legal action they put a private security team to follow me and the informationoffice just hangs up on me. the fence is very cheap and was about to fall down jd the site manger was nexted ddor to check a water leak tried to talk to him about fence and he blewme off and then drove around to back of my house and was peaking in my fence. nexted day high winds took out a lot fo fnces in nighborrhood that are still not fixed. l g I has consturtion cameras on top of street lights used to spy on home owners and they use there out of work construction people to follow me around. i have video. i have been stalked and harssed relentlessly. also my yard is lopped cant use half the back yard and the water bulids up like a creek if you fix something your self it makes home warrenty no valid. many issues with the porrly bulit home and pooor quality. its only one year old also many homes in the nighboorhood have ben fore colled and sold to a rent compay so you are not living nexted to new home owners but a bunch of renters who have too many people lving in home with too many cars and criminals. it is a slum!!!!!!!! anyone who wants to know moreor see some pics callor email me it is a big scam and the sales agents are *** bags. no coustormer serive and they dont go by there own contract and home warrnety matincae is non exsitance. sorry for spelling to pissed to typealso
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ID
#1974277 Review #1974277 is a subjective opinion of poster.
Location
San Antonio, Texas

Regret buying a home from them

they half did my back yard and water is coming into home every time it rains. They lied about building a drain . They dug a y shaped trench that looks horrible. They sold me the house at 198.900 and the value from country came out to 176,00

User's recommendation: don't get tricked like me..

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2 comments
#1872411

I’m having the same issue. Could you tell me if and how this was resolved for you? Who do I need to contact because the project manager tried to blame me for it.

#1859593

Many homes today are 100+ years old. There is not a single LGI home that will last half that long. You have been warned!

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ID
#1907618 Review #1907618 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Lgi Homes House Construction
First of all the cheap materials . the house is bulit in 30 days and it only takes 30 days for it to start falling down around you. Also the nieghboors are super nosey and complain about everything. The H. O. A. is useless. They want o control everything about your...
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6 comments
#1920499

Your *** is racist. I almost felt bad for you until you mentioned about not wanting to live near black people.

Very bias comment because every black person isn't the same. Again, I don't feel sorry for your racist ***

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ID
#1869910 Review #1869910 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Lgi Homes House Construction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buyer Beware

I had a contract to have my first home built in Winston-Salem, NC. I put my deposit down, had all the financing in place and was waiting for my closing on June 5. Then the COVID-19 pandamic hit and I, along with 10 million others, was furloughed for 8 weeks. LGI not only pulled my contract, they never called to tell me. I found out when my realtor went over to take updated pictures and the "SOLD" sign had been removed. I don't live locally and had been under a stay-at-home restriction so I wasn't able to go over and check on the progress frequently. Talk about being blindsided. They never called to try and work with me knowing my furlough was temporary and then they told me my house was ahead of schedule and would close at the end of April. No one called to tell me this either. They are quick to take your money, tell you what they think you want to hear and their customer service is awful. In a time in our history where we are dealing with something like COVID-19, they could have cared less. This experience has really soured me on home buying. I wouldn't use this builder and highly recommend potential buyers to be very careful. If I could give 1/2 star, I would!

User's recommendation: Look for a different builder.

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1 comment
#1875291

AGREEHERE COSTOMER SERIVCE IS NO EXSIT AND THEY HAVE ETHICS CODE VIALOATIONS

ID
#1860021 Review #1860021 is a subjective opinion of poster.
Service
Lgi Homes Home Buying
Preferred solution
Don't want to deal with them at all