LGI Homes seemed to be a nice, affordable community close to First Colony, yet far enough out of the big city. Buying this home is the biggest mistake my husband and I could have made. I have several complaints with this company and I hope I can recap them all in this short "pissed consumer" complaint forum. This complaint is long, but please read it in its entirety...a home is a huge purchase so be an informed buyer!
Let me start off by saying that the advertised 599.00 per month is totally false, but I knew that before I even went out to look at the neighborhood. No one can sell a house for that price, and if you think you can buy one at that rate...you are naive. My husband and I have an average middle-class income, (I am a teacher, and he works for a major bank corporation), and I know we could have purchased a nicer house in a nicer neighborhood but we wanted to keep things simple for our first house so we could build up our savings. We purchased the "Blanco" floor plan which is about in the middle of the variety of plans available to choose from, and our monthly mortgage (including insurance, taxes, fees) is $1100.
To address the problems since we purchased our home a year ago I will start with what you can expect on a daily basis while residing here. Our main complaint is the noise within the neighborhood. At all hours of the day and night you will hear BOOMING bass from vehicles driving into the neighborhood. Now-- I am no old lady who nit-picks about everything...I am 26 years old and I have to admit I like to listen to my music in my car loud, but I do so respectfully. I do not drive down residential streets with my car windows down blaring my stereo. But apparently most people that live in this neighborhood don't offer that sort of consideration. I can understand maybe standing outside...going to the mailbox and hearing someone's stereo--- but to be in my home, watching TV and still hear it drives me nuts. I often wonder to myself, why did such people want to move here?? I moved here from Houston where I heard that on a daily basis, and I wanted to move FAR OUT to avoid those that were less courteous. Our neighborhood is surrounded by farms and cow pastures, you would imagine it being a serene existence. The reality is far from it.
The construction traffic coming in and out of the neighborhood is also a real problem. I totally understand they are still building houses...but at 3am when 30 cement dump trucks come barreling down the street and wakes you up from a dead sleep you begin to wonder what the sales person meant by..."We are committed to exceptional customer service before, during and after the close of each of our homes." HMMM, I wonder if they think that waking everyone in the neighborhood up for an hour and a half in the middle of the night "exceptional service"?? I have called the construction office about this many times before and the rude woman on the phone practically laughs...apparently she doesn't live here and had a restful nights sleep with the energetic "I could care less" tone to her voice. I have also brought up the speed of the construction trucks going through the neighborhood in front of the children's park to the LGI staff with a similar blow-off response. I often wonder why they built a park at all-- I certainly wouldn't let my child play there; the side walk is less than 2 feet from the street where the dump trucks race 45+ miles an hour.
I could go on and on about the problems that we have had here. My husband and I used to live in an apartment and thought we had it bad but we had no idea that owning a home could trap you into even worse problems...and we are in it for the long haul, no leaving after a 6 month lease like an apartment. I can honestly say that buying our house in this neighborhood has been one of the biggest regrets I have ever had. My husband and I will be stuck here for a long time since the housing market is so bad if we sold now we would probably not even get what we financed it for.
Product or Service Mentioned: Lgi Homes Customer Care.
Monetary Loss: $136.
Location: Houston, Texas