We drove out to Elbert County, Colorado, which is unincorporated Elizabeth, Colorado---& we already knew our credit scores, etc. The "warm-up" took an awfully long time, & the salesperson evidently wasn't listening; the salesperson had an agenda to run through, & when shown the six steps to buying a home TODAY, we mentioned again our talking points, which included that we know our timeframe, our credit scores, & yes, we'd owned a home previously.
The salesperson hadn't even shown us a whiff or hint of an actual model home, so we balked at filling out a form for a credit pull: She assured us that it was NOT a "hard pull", & that for us to know EXACTLY what the breakdown was, she HAD TO DO IT---& separate forms, please. By doing so, she said we'd then tour a finished home ready for sale, & we'd have all the details...5 minutes later, she gave us copies of the credit pulls for each of us---& said, "Now don't allow anyone else to do this again until you're ready to buy..."---& that was it! No sheet filled out showing a sample or legitimate breakdown of local Elbert Co. taxes, etc., which we had been promised by doing the "soft" credit inquiry.
No model tour, either---nothing but flat diagrams like one can view on the Internet---no exterior shots whatsoever of a single house! Bottom line is this: They must get a bonus or something for getting us to do the credit pull! So we left & drove through the subdivision, which has been open since December, 2012: We noticed that very few people have finished their yards---most look like they have completely abandoned that concept! They can't afford to put in grass, trees, shrubs---& afford WATER to maintain anything!
No thank you! And yes, I'm filing a complaint with the Attorney General's Office here in CO if that "soft" credit inquiry turns out to be a hard pull, which means she lied to our faces!
Product or Service Mentioned: Lgi Homes Sales Representative.
Reason of review: Poor customer service.