Update by user May 19, 2015
Issue has been resolved
Original review posted by user May 11, 2015
Our names are Eloisa Gutierrez and Moses Bustos. We have been helped by Mitch and Mickey at the Fort Worth office for our purchase at Twin Mills. My brother and I have felt that we have been misled repeatly. I called Mickey at the Fort Worth office, which the call didn't go well. Soon after I recieved a text message from Mickey appologizing on his behavior and attitude, in hearing that my brother and I felt that we where misled and we are canceling with LGI, and would like to pick up our Earnest money of $1000. I was shocked on our sale rep (Mickey) reaction on things Mickey said, and the tone of voice. Please help us understand, the reason why sales reps feel they could belittle a customer and make them feel as they are not valuable. I know LGI has more integrity in customer service. Please give me a call at 682-667-5682.
Eloisa Gutierrez and Moses Bustos
Reason of review: Poor customer service.