We made an appointment to go out and see the model homes in Burlington, NC. After driving for about 45 minutes, I arrive to be given a long overview of the company, programs, etc, which was the first step.
The agent stated that he has to go by the steps of the program. The second step was to have us fill out a pre-approved application. I explained that I am not going to fill any application until I see the homes. He would not let us see the homes.
This is ridiculous, how do you apply for something you haven't seen. We refused to fill the application and he refused to let us see the models. I will definitely not buy from this company. I wasted my Sunday driving that far for nothing.
How inconsiderate! Don't waste your time unless you are going to apply the same day and if you apply and don't like the homes, they just pulled your credit! This is very unprofessional.
I have been to so many model homes and never experienced something like this. Bad for business...
Product or Service Mentioned: Lgi Homes Customer Care.
Reason of review: Unprofessional business policy.
Preferred solution: Change there policies on letting customers view homes without having to go into a long session of information or forcing them to fill a pre-approval application!!!.
LGI Homes Pros: That the homes were affordable and located out in the country, Agent had plenty knowledge of the company.
LGI Homes Cons: Agent not letting us visit the model homes, Insisted we fill out an application, How inconsiderate not letting us visit model homes, Sales presentation policies, Letting us leave unhappy.