Not resolved

We made an appointment to go out and see the model homes in Burlington, NC. After driving for about 45 minutes, I arrive to be given a long overview of the company, programs, etc, which was the first step.

The agent stated that he has to go by the steps of the program. The second step was to have us fill out a pre-approved application. I explained that I am not going to fill any application until I see the homes. He would not let us see the homes.

This is ridiculous, how do you apply for something you haven't seen. We refused to fill the application and he refused to let us see the models. I will definitely not buy from this company. I wasted my Sunday driving that far for nothing.

How inconsiderate! Don't waste your time unless you are going to apply the same day and if you apply and don't like the homes, they just pulled your credit! This is very unprofessional.

I have been to so many model homes and never experienced something like this. Bad for business...

Product or Service Mentioned: Lgi Homes Customer Care.

Reason of review: Unprofessional business policy.

Preferred solution: Change there policies on letting customers view homes without having to go into a long session of information or forcing them to fill a pre-approval application!!!.

LGI Homes Pros: That the homes were affordable and located out in the country, Agent had plenty knowledge of the company.

LGI Homes Cons: Agent not letting us visit the model homes, Insisted we fill out an application, How inconsiderate not letting us visit model homes, Sales presentation policies, Letting us leave unhappy.

  • Policies
  • Model Homes
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I am a realtor of 20+ years and from what I've read on here it sounds like they're doing a great job. When I visited their communities here in the Dallas area they were jam packed (this is so far opposite from the norm of most builders)!

For starters, I do not even leave my driveway to go meet with a client without knowing if they are qualified buyers or not. So I do not blame them one bit for not showing homes to anyone that is not ready to buy that day.

Imagine that you look online for a month and narrow down 3 builders that you are interested in and you are looking to make a buying decision within the week and one of the builders is LGI but you wait for 5 hours just for someone to show up at the office. (THAT'S BECAUSE THEY ARE TOO BUSY FOR YOU BECAUSE YOU WANT THEM OUT SHOWING HOUSES TO 400 CREDIT SCORES...)

I seriously hate NON-buyers because until you are ready to have your mortgage approval placed in your hands, that's all you are is a whiney NON-buyer that's mad that they didn't get to waste someone's PRECIOUS time.

@Jason Webb

I never heard of not being able to look and shop around before buying or even before you're pre-approved. I don't fill out an application before seeing the merchandise.

Once I find what I'm looking for, than I apply to a few lenders. Most people that are looking for homes know they can afford it and have the qualifications needed. Why would anyone want to waste their time? I don't know what world you live in.

Plus, I'm not going to let every place walk into try to pull my credit when I don't even know if I'm going to buy their home. What if I didn't like the house after wasting my time on a application!!! Makes no sense.

Everyone has the right to look first and buy if they choose to. As a Real Estate agent you win some and lose some.


I visited that same sales office and had a great experience as a first time home buyer. When i got there, the office was standing room only and there were a lot of people to assure me that this place did a lot of business.

I filled out the prequal and unfortunately i did not qualify that day. But the consultant spent a little time afterwards and told me the steps i need to take to qualify.

I'm looking forward to going back and buying my home in a few months. Great customer service and i would recommend them to anyone!


They have been really nice to me so far. I ask to see a model home as well and they wouldn't, but I did not mind doing the pre-qualification first.

I wanted to find out what I was able to qualify for anyways, before I start shopping around.

Hey I don't blame them for not wasting there time. If you don't qualify and we taking you around to see houses all day then what about the people that are qualified that is waiting.